How to choose cleaning help

1. Do you get a proper invoice?

Choose a company with a CVR number that sends an invoice. It is your security if something goes wrong – and without an invoice and electronic payment you don't get servicefradrag.

With us: you get one invoice for the cleaning work only and pay afterwards by bank transfer or card – so the whole amount qualifies for servicefradrag.

2. Are they insured?

Ask whether the company has business liability insurance that covers damage during cleaning. Otherwise an accident can end up as your expense.

With us: we have full business liability insurance. If an accident happens, we tell you straight away.

3. Who comes – and who has your key?

Some companies send whoever is free that day. If you want to know the person walking around your home, ask whether it is the same one every time – and how they look after your key.

With us: it is always the same person who cleans your home. If we get a key, there is no name or address on it – not in our records either. On the other hand we have no stand-in: in case of illness or holiday we move the visit, and if that isn't possible, you don't pay for it.

4. Is the price fixed – or an estimate?

A price over the phone or from square metres alone is an estimate. Ask whether the price can change after the first visit.

With us: we come by for a free check before you say yes. The price in the quote is the final price – it doesn't change after the first clean.

5. What does it cost on top of the hourly rate?

Ask about travel, cleaning products, fees and surcharges. A low hourly rate can get expensive if items are added on top.

With us: one hourly rate, DKK 425 incl. VAT – nothing for travel or cleaning products. See examples in What does cleaning help cost?

6. What is included – and what isn't?

A clear list prevents disappointment. Ask, for example, whether windows, inside cupboards and tidying are included.

With us: we have a fixed list of what is included at every visit, and what isn't. See the room-by-room checklist.

7. Can you stop whenever you like?

Watch out for long lock-in periods and cancellation fees – you shouldn't be stuck if it doesn't work.

With us: no lock-in. You can cancel at any time – without giving a reason and without a fee.

8. What happens if you aren't satisfied – or have to cancel?

Ask about the guarantee and cancellation rules before you start – then there are no surprises later.

With us: a satisfaction guarantee – if you find a specific fault, we come back and fix it free of charge. Cancel at least 24 hours before and it costs nothing; later it costs DKK 250.

In short

• CVR number and invoice
• Business liability insurance
• The same person – and a safe key
• A fixed price after a visit to your home
• No hidden fees
• A clear checklist
• No lock-in
• A guarantee and clear cancellation rules