Last updated: 13 October 2026
1. Acceptance of terms
By using PrivatRen's services, you accept these terms of service. If you cannot accept all of the terms, you should not use our services.
2. About PrivatRen
PrivatRen, Årvågen 16, 4600 Køge, is a cleaning business registered in Denmark as a sole proprietorship (enkeltmandsvirksomhed), CVR [number]. We provide professional cleaning for private homes in Greater Copenhagen and East Zealand.
3. Services
We offer the following:
- Regular cleaning (recurring cleaning)
- Extras (optional add-ons to the regular cleaning)
4. Quotes and booking
4.1 Quotes and prices
A quote is valid for 7 days from the date it is issued. All prices include VAT. By accepting a quote, you accept the quoted price and the specific terms for the chosen service.
4.2 Estimate and final price
The price you see when you request a quote online is an estimate based on the information you give us. We set the final price after the free home visit, before the first cleaning, and it does not change afterwards.
5. Payment
5.1 When you pay
You pay once the cleaning has been carried out, based on the invoice we send you by email [after each visit / monthly]. We never take payment in advance.
5.2 Payment methods
You can pay the invoice by bank transfer or by card via the payment link on the invoice. We do not store card details and do not take automatic payments.
5.3 If something is wrong
If you report a problem within 24 hours of the cleaning (see section 10), we resolve it before the invoice is due.
5.4 Invoices and payment terms
Invoices are due [8] days after the date of issue. All our invoices can be used for servicefradrag under Danish tax law, provided you pay them electronically.
6. Cancellation, changes and no-shows
You can cancel or move your booking free of charge up to 24 hours before the scheduled start time.
If you cancel less than 24 hours before the scheduled start time, we charge a fee of DKK 250.
If you do not cancel in advance and we cannot get into the home when we arrive, the full price of that day's cleaning is payable.
7. Late payment
[Late-payment terms – reminders and any fee to be decided.]
8. Access to the home
How we get into your home – and any key you give us – is set out in your agreement with us. Keys and access details are stored without any name or address, so they cannot be traced back to your home.
You must make sure we have access to the home at the agreed time. If we cannot get in, it is treated as a no-show and the fee in section 6 applies.
9. Liability and insurance
PrivatRen is fully insured against damage that may occur during the cleaning. Any damage must be reported within 24 hours of the cleaning. Our liability is limited to direct damage and does not cover indirect or consequential losses.
10. Satisfaction guarantee
We offer a 100% satisfaction guarantee. If you are not happy with the cleaning, contact us within 24 hours – we will come back and put it right at no extra cost. We resolve the issue before the invoice is due, see section 5.3.
11. Servicefradrag (tax deduction)
Our cleaning qualifies for servicefradrag under Danish tax law. We issue invoices that meet all the requirements of the Danish Tax Agency (Skattestyrelsen). You are responsible for reporting the deduction correctly.
12. Intellectual property
All content on our website, including text, graphics, logos and images, belongs to PrivatRen and is protected by copyright.
13. Changes to the terms
We reserve the right to change these terms. Significant changes will be announced by email or on our website. If you continue to use our services after a change, you accept the new terms.
14. Governing law and jurisdiction
These terms are governed by Danish law. Any disputes will be settled by the Danish courts, with Copenhagen as the venue.
15. Contact
If you have questions about these terms, you are welcome to contact us:
PrivatRen
Årvågen 16
4600 Køge
CVR: [CVR]
Email: info@privatren.dk