What is included in cleaning help?

At every visit – room by room

We follow a personal cleaning plan that we make together with you at the free check. The basis is the same in every home:

Kitchen

• Worktop and hob cleaned
• Kitchen sink and tap descaled
• Cupboard doors wiped on the outside
• Cooker hood and microwave wiped on the outside
• Clear surfaces wiped
• Floor vacuumed and washed

Bathroom and toilet

• Shower, tiles, mirror and fittings descaled
• Toilet cleaned and descaled – inside and out
• Clear surfaces wiped
• Floor vacuumed and washed

Living room, bedrooms and hall

• Dust wiped from all horizontal and clear surfaces
• Dirt and marks removed from doors, door frames and window frames
• Door handles and light switches wiped in every room
• Mirrors polished
• Rugs vacuumed
• Floors vacuumed and washed in every room

Not included

• Tidying toys and clothes on floors, tables and shelves
• Window cleaning and washing walls
• Cleaning inside cupboards and drawers
• Cleaning furniture and upholstery
• Removing mould

We don't tidy up or move things, and we don't clean under things left out. The more clear surfaces, the more thorough the result – so a quick tidy before we come gives you the most cleaning for your money.

Add-ons, when you want a little more

Some tasks can be added to your regular visit at a fixed price – e.g. oven, fridge, dishwasher, folding laundry and changing bed linen. You can have them at every visit or just now and then – if, say, you only need the oven cleaned a couple of times a year, you book it for that one visit. See all add-ons and prices under Prices.

What we use

Cleaning products and equipment are included in the hourly rate – you don't need to buy anything.

• Fragrance-free, Nordic Swan Ecolabel products – safe for both children and pets.
• Microfibre cloths, which pick up dust and dirt far better than ordinary cloths.
• A vacuum cleaner with a HEPA filter, which holds on to fine dust, pollen and pet hair instead of blowing them back into the room.
• Colour-coded cloths: pink for the toilet, blue for the kitchen and green for the bathroom and other surfaces – so dirt is never moved from one place to another.
• The products stay with you in a mop bucket – they don't move from home to home.

If something isn't right

We have a satisfaction guarantee. If you find a specific fault, email us a photo – we'll come back and fix it, free of charge. If you'd just like something done differently, tell us and we'll do it from the next visit.

Frequently asked questions